Interpersonal relations often break down because one or both party’s self-esteem, need for belonging, need for security or integrity, or any mix of these has been challenged or questioned in some way. Intentions may or may not be present. Whilst such needs are common amongst us all, feeling they have been met or not, is a very individual experience. Emotion is inevitable in the mediation process and provided it is kept constructive, emotion usually provides the key to uncovering the … Continue reading Hierarchy of Human Needs